Frequently Asked Questions
Everything you need to know about your Brandon Maxwell experience.
What is your return policy for ready-to-wear collections?
We accept returns on unworn, unwashed, and unaltered items with original tags attached within 14 days of the delivery date. Please note that evening wear must have the security tag intact to be eligible for a refund.
How long does shipping take for domestic orders?
Standard shipping typically takes 3 to 5 business days. We also offer expedited shipping options at checkout for those who require their pieces sooner.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the value of the order.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide. Our collections generally follow standard US sizing, but if you are between sizes, we recommend contacting our concierge for specific garment measurements.
Can I modify or cancel my order after it has been placed?
Once an order is placed, we begin processing it immediately to ensure timely delivery. Therefore, we are unable to modify or cancel orders. However, you may initiate a return once the package arrives.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.